FAQ

🎁 Frequently Asked Questions (FAQ)

General Questions

What services do you offer?

We provide professional gift wrapping services with optional pickup and delivery within a 30-mile radius of Allen, Texas. Customers may choose from our curated selection of wrapping styles, ribbons, and add-ons.

Where are you located?

We are based in Fairview/Allen, Texas and proudly serve surrounding cities within a 30-mile radius.

Do you offer delivery?

Yes! We offer scheduled delivery options, including same-day delivery (subject to availability) for an additional fee.

What is your service area?

Our service area includes Fairview/Allen and surrounding cities within approximately 30 miles.

Ordering & Scheduling

How do I place an order?

Orders can be placed online through our booking system or by calling us directly. Once submitted, you will receive an order confirmation.

Do you offer same-day pickup or wrapping?

Yes, same-day pickup and wrapping may be available based on availability. Rush service fees may apply.

Is there an order cutoff time?

Yes. Cutoff times vary by day and season. During peak holidays, earlier cutoff times may apply.

Do I need an appointment to drop off gifts?

Yes. All drop-offs require a scheduled appointment to ensure timely service.

Wrapping Options

How many wrapping styles can I choose from?

We offer a curated selection of 10 color schemes and patterns. This allows us to maintain consistent quality and availability.

Can I request a custom wrapping style?

Custom wrapping may be available upon request and approval. Additional fees may apply.

Do you provide ribbons and gift tags?

Yes. All wrapped gifts include a standard ribbon and branded gift tag. Personalized tags and premium ribbon upgrades are available.

Do you wrap oversized or unusual items?

Yes, we can wrap oversized or uniquely shaped items. Pricing for these items is quote-based.

Do you wrap fragile items?

We wrap fragile items with care; however, we are not responsible for pre-existing damage. Additional handling fees may apply.

Pickup & Delivery

How does pickup work?

Once pick-up is approved, we’ll arrive at your scheduled pickup time to collect your item(s).

How does delivery work?

After wrapping, your gift can be delivered to the recipient or returned to you during the selected delivery window.

What if no one is available to receive the delivery?

If the recipient is unavailable, a redelivery fee may apply. We recommend providing accurate delivery details and instructions.

Do you offer delivery confirmation?

Yes. Photo confirmation is available, and signature confirmation is offered for an additional fee.

Pricing & Payment

How much does gift wrapping cost?

Pricing depends on item size, wrapping style, and selected add-ons. Our pricing menu is available on our website.

What payment methods do you accept?

We accept credit/debit cards and approved digital payment methods. Corporate accounts may request invoicing.

Is there a minimum order amount?

A minimum order may apply in high demand seasons.

Cancellations & Policies

What is your cancellation policy?

Cancellations must be made at least 24 hours in advance. Once wrapping has begun, materials and labor are non-refundable.

Are delivery fees refundable?

Delivery fees are non-refundable once a delivery attempt has been made.

Seasonal & Holiday Orders

Do you offer holiday wrapping?

Yes! We offer seasonal and holiday wrapping options, including Christmas, Valentine’s Day, Mother’s Day, and more.

Do you get fully booked during the holidays?

Yes, holiday availability is limited. We strongly recommend booking early to secure your spot.

Corporate & Special Events

Do you offer corporate gift wrapping?

Yes. We offer corporate and bulk gift wrapping services with customized options and monthly packages.

Can you wrap gifts for events or parties?

Yes. We wrap gifts for birthdays, weddings, baby showers, graduations, and special events.

Other Questions

Do you take photos of wrapped gifts?

We may take photos for quality control or marketing purposes. Customers may opt out at any time.

Can I request a specific ribbon or tag style?

Yes. Ribbon and tag preferences can be arranged by phone or at drop-off.

What if I have a special request?

We’re happy to help! Please include your request in the notes section of your order or contact us directly.